{"id":19529,"date":"2020-05-27T19:57:05","date_gmt":"2020-05-27T17:57:05","guid":{"rendered":"https:\/\/test.fgc.cat\/?post_type=fgc-faq&#038;p=19529"},"modified":"2023-11-16T11:57:37","modified_gmt":"2023-11-16T10:57:37","slug":"how-to-submit-a-claim","status":"publish","type":"fgc-faq","link":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/","title":{"rendered":"How to submit a claim?"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><table width=\"1452\">\n<tbody>\n<tr>\n<td width=\"1452\">\n<table width=\"1397\">\n<tbody>\n<tr>\n<td width=\"1397\">&nbsp;<\/p>\n<table width=\"1443\">\n<tbody>\n<tr>\n<td width=\"1443\">There are different channels available for you to send us your complaints or suggestions:<\/p>\n<p><strong>1.<\/strong> Using the form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website <a style=\"font-family: inherit; font-size: inherit;\" href=\"http:\/\/www.fgc.cat\/en\/customer-service\/claims\/\">http:\/\/www.fgc.cat\/en\/customer-service\/claims\/<\/a><\/p>\n<p><strong>2.<\/strong> Using the complaint book that you can find at any FGC station and at the Customer Service Centers in Pl. Catalunya or Pl. Espanya.<\/p>\n<p><strong>3.<\/strong>By sending a letter to the company\u2019s registered office:<\/p>\n<p>Ferrocarrils de la Generalitat de Catalunya (FGC)<br \/>\nAtenci\u00f3n al Cliente<br \/>\nCalle Verg\u00f3s, 44<br \/>\n08017 Barcelona<\/p>\n<p><strong>4.<\/strong> On the free phone number 900 90 15 15.<\/p>\n<p><strong>5.<\/strong>Via the FGC X Account (<a href=\"https:\/\/twitter.com\/fgc\" target=\"_blank\" rel=\"noopener\">@FGC<\/a>), sending a private message with the following data: Name and surname, document, full address, email, date of events, claim reason, detailed explanation and agreement with the treatment of personal data.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"featured_media":0,"template":"","faq-categories":[1678],"class_list":["post-19529","fgc-faq","type-fgc-faq","status-publish","hentry","faq-categories-tramits-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQs: how can I lodge a complaint? | FGC<\/title>\n<meta name=\"description\" content=\"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to submit a claim?\" \/>\n<meta property=\"og:description\" content=\"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/\" \/>\n<meta property=\"og:site_name\" content=\"Ferrocarrils de la Generalitat de Catalunya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fgcferrocarrils\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-16T10:57:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/06\/MONISTROL-MONTSERRAT-FGC-003-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"3300\" \/>\n\t<meta property=\"og:image:height\" content=\"2200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FGC\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/how-to-submit-a-claim\\\/\",\"url\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/how-to-submit-a-claim\\\/\",\"name\":\"FAQs: how can I lodge a complaint? | FGC\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#website\"},\"datePublished\":\"2020-05-27T17:57:05+00:00\",\"dateModified\":\"2023-11-16T10:57:37+00:00\",\"description\":\"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/how-to-submit-a-claim\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/how-to-submit-a-claim\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/how-to-submit-a-claim\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Faqs\",\"item\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/fgc-faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to submit a claim?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/\",\"name\":\"FGC\",\"description\":\"Ferrocarrils de la Generalitat de Catalunya\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#organization\",\"name\":\"Ferrocarrils de la Generalitat de Catalunya\",\"url\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.fgc.cat\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/logo-FGC-square.png\",\"contentUrl\":\"https:\\\/\\\/www.fgc.cat\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/logo-FGC-square.png\",\"width\":1024,\"height\":1024,\"caption\":\"Ferrocarrils de la Generalitat de Catalunya\"},\"image\":{\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/fgcferrocarrils\",\"https:\\\/\\\/x.com\\\/FGC\",\"https:\\\/\\\/www.instagram.com\\\/fgc.cat\\\/?hl=es\",\"http:\\\/\\\/www.youtube.com\\\/user\\\/FGCferrocarrils\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQs: how can I lodge a complaint? | FGC","description":"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/","og_locale":"en_US","og_type":"article","og_title":"How to submit a claim?","og_description":"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.","og_url":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/","og_site_name":"Ferrocarrils de la Generalitat de Catalunya","article_publisher":"https:\/\/www.facebook.com\/fgcferrocarrils","article_modified_time":"2023-11-16T10:57:37+00:00","og_image":[{"width":3300,"height":2200,"url":"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/06\/MONISTROL-MONTSERRAT-FGC-003-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@FGC","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/","url":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/","name":"FAQs: how can I lodge a complaint? | FGC","isPartOf":{"@id":"https:\/\/www.fgc.cat\/en\/#website"},"datePublished":"2020-05-27T17:57:05+00:00","dateModified":"2023-11-16T10:57:37+00:00","description":"Would you like to send your complaints or suggestions to Ferrocarrils de la Generalitat de Catalunya? Visit our FAQs page and find out how to do it.","breadcrumb":{"@id":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fgc.cat\/en\/fgc-faq\/how-to-submit-a-claim\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.fgc.cat\/en\/"},{"@type":"ListItem","position":2,"name":"Faqs","item":"https:\/\/www.fgc.cat\/en\/fgc-faq\/"},{"@type":"ListItem","position":3,"name":"How to submit a claim?"}]},{"@type":"WebSite","@id":"https:\/\/www.fgc.cat\/en\/#website","url":"https:\/\/www.fgc.cat\/en\/","name":"FGC","description":"Ferrocarrils de la Generalitat de Catalunya","publisher":{"@id":"https:\/\/www.fgc.cat\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fgc.cat\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.fgc.cat\/en\/#organization","name":"Ferrocarrils de la Generalitat de Catalunya","url":"https:\/\/www.fgc.cat\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.fgc.cat\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/06\/logo-FGC-square.png","contentUrl":"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/06\/logo-FGC-square.png","width":1024,"height":1024,"caption":"Ferrocarrils de la Generalitat de Catalunya"},"image":{"@id":"https:\/\/www.fgc.cat\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/fgcferrocarrils","https:\/\/x.com\/FGC","https:\/\/www.instagram.com\/fgc.cat\/?hl=es","http:\/\/www.youtube.com\/user\/FGCferrocarrils"]}]}},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/fgc-faq\/19529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/fgc-faq"}],"about":[{"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/types\/fgc-faq"}],"version-history":[{"count":8,"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/fgc-faq\/19529\/revisions"}],"predecessor-version":[{"id":46444,"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/fgc-faq\/19529\/revisions\/46444"}],"wp:attachment":[{"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/media?parent=19529"}],"wp:term":[{"taxonomy":"faq-categories","embeddable":true,"href":"https:\/\/www.fgc.cat\/en\/wp-json\/wp\/v2\/faq-categories?post=19529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}