{"id":67646,"date":"2026-06-22T11:48:39","date_gmt":"2026-06-22T09:48:39","guid":{"rendered":"https:\/\/www.fgc.cat\/?post_type=fgc-faq&#038;p=67646"},"modified":"2026-06-22T11:48:39","modified_gmt":"2026-06-22T09:48:39","slug":"fgc-customer-service-what-is-the-procedure-to-follow-in-order-to-manage-a-personal-accident-that-has-occurred-on-fgc-premises","status":"publish","type":"fgc-faq","link":"https:\/\/www.fgc.cat\/en\/fgc-faq\/fgc-customer-service-what-is-the-procedure-to-follow-in-order-to-manage-a-personal-accident-that-has-occurred-on-fgc-premises\/","title":{"rendered":"FGC. Customer service. What is the procedure to follow in order to manage a personal accident that has occurred on FGC premises?"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have been injured on <strong>our facilities<\/strong> and we are informed immediately, you should look for a station agent or request assistance through the information intercoms located in the station halls and on the platforms, so that we can provide you with the Compulsory Passenger Insurance (AOV). This insurance covers medical expenses, but not material damages.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"featured_media":0,"template":"","faq-categories":[3622],"class_list":["post-67646","fgc-faq","type-fgc-faq","status-publish","hentry","faq-categories-atencio-al-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FGC. Customer service. 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