{"id":3754,"date":"2017-08-15T18:21:11","date_gmt":"2017-08-15T18:21:11","guid":{"rendered":"\/condiciones-de-uso\/"},"modified":"2025-07-21T14:30:10","modified_gmt":"2025-07-21T12:30:10","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/www.fgc.cat\/en\/customer-service\/terms-of-use\/","title":{"rendered":"Terms of use"},"content":{"rendered":"<section class=\"l-section wpb_row container breadcrumb2 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><pre><span><span><a href=\"https:\/\/www.fgc.cat\/en\/\">Portada<\/a><\/span><\/span><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"0\" data-bg-color=\"\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.2\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"     data-hide-row=\" uvc_hidden-lg  uvc_hidden-ml  uvc_hidden-md  uvc_hidden-sm  uvc_hidden-xs  uvc_hidden-xsl \" ><\/div><section class=\"l-section wpb_row us_custom_b09c7e29 container breadcrumb2 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_547f8f89 container formulari_responsive height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container columna_izq\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.w-image img{border-radius:0}<\/style><style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}<\/style><section class=\"l-section wpb_row us_custom_bdc243fb height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_b069dd80\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_13fe78d4 has_text_color\"><div class=\"wpb_wrapper\"><p>Customer Service<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_38e0c529 has_text_color\"><div class=\"wpb_wrapper\"><p>012<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_df9367d9 has_text_color\"><div class=\"wpb_wrapper\"><p>gencat.cat<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_621bd298 has_text_color\"><div class=\"wpb_wrapper\"><p>Complaints hotline<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_20e789a7 has_text_color\"><div class=\"wpb_wrapper\"><p><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 5px;\" src=\"\/wp-content\/uploads\/2020\/05\/tel.png\" alt=\"\" \/>900 90 15 15<\/p>\n<\/div><\/div>[vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#979797&#8243; css=&#8221;.vc_custom_1590483353167{margin-top: 36px !important;}&#8221;]<div class=\"wpb_text_column us_custom_7c3f5f3e has_text_color\"><div class=\"wpb_wrapper\"><p><strong>Access information for people with reduced mobility (PRM) at Pla\u00e7a Catalunya station<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_d3929694\"><div class=\"wpb_wrapper\"><p style=\"margin-bottom: 0;\"><strong>How to access the station and platforms?<\/strong><\/p>\n<p style=\"padding-left: 40px;\">1 &#8211; Pla\u00e7a Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.<\/p>\n<p style=\"margin-bottom: 0;\"><strong style=\"margin-bottom: 0;\">How to access the Customer Assistance Center (CAC)?<\/strong><\/p>\n<p style=\"padding-left: 40px;\">2 &#8211; It is located in the Bergara side entrance of Pla\u00e7a Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Pla\u00e7a Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).<\/p>\n<\/div><\/div>[vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#979797&#8243; css=&#8221;.vc_custom_1590483353167{margin-top: 36px !important;}&#8221;]<div class=\"wpb_text_column us_custom_6284cc9e has_text_color\"><div class=\"wpb_wrapper\"><p><strong>People with hearing disabilities<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_898176d4 has_text_color\"><div class=\"wpb_wrapper\"><p>SMS: <span style=\"color: #6f6e6e;\">675 78 70 02<\/span><br \/>\nFAX: <span style=\"color: #6f6e6e;\">93 366 32 36<\/span><br \/>\nE-mail: <span style=\"color: #6f6e6e;\">cicrubi@fgc.cat<\/span><\/p>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 37px; top: -16.2812px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/div>[vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#979797&#8243; css=&#8221;.vc_custom_1590483353167{margin-top: 36px !important;}&#8221;]<div class=\"g-cols wpb_row us_custom_2ffbc64a via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 vc_col-xs-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_9e8a606f has_height align_center\"><a target=\" _blank\" rel=\"nofollow\" href=\"https:\/\/twitter.com\/fgc\" aria-label=\"tw\" class=\"w-image-h\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/tw.png\" class=\"attachment-large size-large\" alt=\"Twitter logo\" loading=\"lazy\" \/><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 vc_col-xs-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_9e8a606f has_height align_center\"><a target=\" _blank\" rel=\"nofollow\" href=\"https:\/\/www.facebook.com\/fgcferrocarrils\" aria-label=\"fb\" class=\"w-image-h\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/fb.png\" class=\"attachment-large size-large\" alt=\"Facebook logo\" loading=\"lazy\" \/><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 vc_col-xs-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_9e8a606f has_height align_center\"><a target=\" _blank\" rel=\"nofollow\" href=\"https:\/\/www.instagram.com\/fgc.cat\/?hl=es\" aria-label=\"ig\" class=\"w-image-h\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/ig.png\" class=\"attachment-large size-large\" alt=\"Instagram logo\" loading=\"lazy\" \/><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 vc_col-xs-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_9e8a606f has_height align_center\"><a target=\" _blank\" rel=\"nofollow\" href=\"https:\/\/www.youtube.com\/user\/FGCferrocarrils\" aria-label=\"yt\" class=\"w-image-h\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/yt.png\" class=\"attachment-large size-large\" alt=\"Youtube logo\" loading=\"lazy\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<section class=\"l-section wpb_row us_custom_b6a72ce1 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_08a44c5c\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"688\" height=\"414\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg\" class=\"attachment-large size-large\" alt=\"Information logo\" loading=\"lazy\" srcset=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg 688w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-600x361.jpg 600w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-300x181.jpg 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/div><\/div><div class=\"g-cols wpb_row us_custom_718cace0 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_15ad39e0\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_632d41e4 has_text_color\"><div class=\"wpb_wrapper\"><p>Do you have any questions?<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_223514a9 has_text_color\"><div class=\"wpb_wrapper\"><p>Frequently asked questions<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_77344615 has_text_color\"><div class=\"wpb_wrapper\"><p>Check out the answers to our users&#8217; most frequently asked questions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>[vc_raw_html css=&#8221;%7B%22default%22%3A%7B%22text-align%22%3A%22right%22%2C%22width%22%3A%22210px%22%2C%22margin-top%22%3A%22-30px%22%2C%22margin-bottom%22%3A%2250px%22%2C%22position%22%3A%22relative%22%7D%7D&#8221; el_class=&#8221;float-right&#8221;]JTVCZmdjX2J1dHRvbiUyMFRleHQlM0QlMjJGQVElMjdzJTIyJTIwdXJsJTNEJTIyJTJGZW4lMkZmYXElMkYlMjIlNUQ=[\/vc_raw_html]<\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_aa4000ee\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;TERMS OF USE&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;encabezado1&#8243;]<div class=\"w-tabs layout_hor style_default switch_click has_scrolling\" style=\"--sections-title-size:1em\"><div class=\"w-tabs-list items_2 align_justify\"><div class=\"w-tabs-list-h\"><button class=\"w-tabs-item active\" aria-controls=\"content-1521735053917-ccd4460c-f2b9\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Lineas Metropolitanas<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-1521735054150-31ffac58-a2b4\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Linea Lleida-La Pobla<\/span><\/button><\/div><\/div><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"1521735053917-ccd4460c-f2b9\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-1521735053917-ccd4460c-f2b9\" aria-expanded=\"true\"><div class=\"w-tabs-section-title\">Lineas Metropolitanas<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_38ec8cf5\" id=\"content-1521735053917-ccd4460c-f2b9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><img loading=\"lazy\" decoding=\"async\" width=\"488\" height=\"86\" class=\"size-medium wp-image-5643 aligncenter\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2018\/03\/pictograma-1-e1521819813404.jpg\" alt=\"icons 2\" srcset=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2018\/03\/pictograma-1-e1521819813404.jpg 488w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2018\/03\/pictograma-1-e1521819813404-300x53.jpg 300w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/><\/p>\n<ul>\n<li>In order to travel, a ticket suited to the journey to be made must be purchased and validated prior to boarding the train or to accessing the interior precincts. The ticket must also be validated if transferring.<\/li>\n<li>The ticket must be kept until the exit of the destination station so that it may be shown whenever requested by an employee of the company and so as to validate it at the exit of stations that have validating machines at the exit.<\/li>\n<li>Tickets are not valid if they have been altered or tampered with or, where relevant, they are not accompanied by an identity card or do not match the specific conditions of use.<\/li>\n<li>Users are entitled to use the most suitable ticket for them on their journeys &#8211; single ticket, multi-journey card, pass, etc. &#8211; and must find out the features of each ticket before buying them. Claiming ignorance does not excuse the user from their responsibility.<\/li>\n<li>Validation of a ticket allows for a journey in only one direction.<\/li>\n<li>Single tickets purchased from FGC may only be used on FGC lines or, in other words, may not be used in transfers with other means of transport.<\/li>\n<li>Formats, conditions and prices of integrated tickets (with the initials ATM on the back), in addition to the conditions of use of contactless T-mobilitat media, are planned and approved by ATM, the metropolitan transport authority.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-40475 size-medium\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2023\/12\/nous-pictogramas-2.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Tickets, purchased prior to use, will be valid until there is a change of fares and, in all events until the date it is specified as a valid ticket for travelling.<\/li>\n<li>If a user has a ticket that shows signs of having been tampered with or falsified, it will be taken off them and their documentation will be demanded in order to process the pertinent report. The person must then be told to leave the train or the premises.<\/li>\n<li>Children under 4 years old may travel for free if they do not occupy a seat.<\/li>\n<li>Use of school trains:\n<ul>\n<li>a) The use of school trains is primarily intended for schoolchildren. The responsibility for allowing minors to travel alone lies with the parents\/guardians of the child.<\/li>\n<li>b) People who require special attention, such as those with reduced mobility, may access and occupy the spaces designated for these groups on school trains.<\/li>\n<\/ul>\n<\/li>\n<li>Pets may be carried free of charge provided that the occupancy of the trains does not alter this condition and that the conditions established in this text are met. Dogs must wear a muzzle and be held on a leash from the moment they access FGC premises. Small animals must travel in baskets or cages, and under no circumstances may they occupy a seat.It is the responsibility of the pet owner to comply with all obligations derived from the ownership of animals, in accordance with Law 7\/2023, of March 28, on animal welfare.\n<p>Dogs considered potentially dangerous under Law 10\/1999, of July 30, may not be handled by minors under 16 years of age, either on trains or in stations (DOGC No. 2948, dated 09\/08\/1999).<\/p>\n<p>According to Decree 170\/2002 and Royal Decree 287\/2002, the person walking the dog must carry a license and proof of registration in the Municipal Register, the leash must be less than 2 meters long, and no more than one dog per person is allowed, without prejudice to compliance with the other obligations outlined in applicable regulations.<\/p>\n<p>Assistance dogs are granted special consideration and are not subject to occupancy restrictions. Owners must carry the animal\u2019s accreditation and show it if requested by FGC staff.<\/p>\n<p>There are five different types of assistance dogs:<\/p>\n<ul>\n<li>a. Guide dog: trained to guide people with visual impairment or deafblindness.<\/li>\n<li>b. Service dog: trained to assist people with physical disabilities both in private and public settings.<\/li>\n<li>c. Hearing dog: trained to alert deaf people to different sounds and indicate their source.<\/li>\n<li>d. Medical alert dog: trained to warn of medical crises such as epilepsy, diabetes, or other recognized conditions.<\/li>\n<li>e. Autism assistance dog: trained to safeguard the physical integrity of a person with autism spectrum disorder.<\/li>\n<\/ul>\n<\/li>\n<li>Bicycles and e-scooters can be carried for free, providing the trains are not too full. They must be placed in the areas set aside for this on the train. Personal mobility vehicles such as bicycles, e-scooters, skates and the like can only be left in the areas provided for this.<\/li>\n<li>Passengers travelling with baggage must use the luggage carrier and leave train corridors and platforms clear.<\/li>\n<li>The seats reserved for people with reduced mobility or for other groups specified on signs be respected, and when appropriate, given up.<\/li>\n<li>In the event of an incident on the FGC train service involving a delay of more than 40 minutes, users are entitled to a transport voucher of equal value to the journey made, which they can use until the next change in fares. Requests for exchange can be made by users by making a claim at any FGC premises, by email or by telephone, providing proof of the ticket used.<\/li>\n<li>FGC is an area where coexistence is fostered. Users must therefore behave in a civil, proper and respectful manner with other passengers and FGC staff, and must follow the instructions of FGC staff, posters, train and station notices and public announcements.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-40478 size-medium\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2022\/05\/prohibit.png\" alt=\"prohibit\" width=\"300\" height=\"45\" srcset=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2022\/05\/prohibit.png 483w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2022\/05\/prohibit-300x45.png 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br \/>\n<strong>The following actions are prohibited:<\/strong><\/p>\n<ul>\n<li>Smoking on trains and in all open or closed FGC facilities.<\/li>\n<li>Moving about on personal mobility vehicles like bicycles, e-scooters, skates or similar inside trains, indoors, in station halls and on platforms. Chaining them to trees, signs, benches or other furniture or in places reserved for people with reduced mobility.<\/li>\n<li>Unjustifiable use of emergency and assistance points installed beside the ticket vending machines or platforms or of the emergency stop systems of mechanical escalators or of lifts or of the alarm devices of trains. Passengers may not prevent the legitimate use thereof.<\/li>\n<li>Boarding or alighting from the train after the acoustic signal has sounded or entering drivers\u2019 cabins or facilities reserved for the exclusive use of authorised personnel. Climb down onto the rails or enter tunnels. Preventing or forcing the opening or closing of the doors that provide access to trains.<\/li>\n<li>Carrying objects or materials that may be dangerous or unpleasant for users. Performing activities or actions that may upset users, altering public order or disturbing the service. Behaving in a way that may endanger their own physical integrity or that of other users and employees or undermine the safety of the railway and facilities and performing actions that may harm or dirty trains or facilities.<\/li>\n<li>Throwing or depositing objects on the rails or thereabouts.<\/li>\n<li>Distributing advertising, putting up posters, begging, organising draws or games of chance, selling or offering goods or services or performing any type of artistic activity in trains and facilities, such as the use of musicals instruments, etc., without the authorisation of the company.<\/li>\n<li>Consuming alcoholic drinks (except in authorised establishments) or intoxicating substances, which are prohibited on all FGC premises.<\/li>\n<\/ul>\n<p>Pursuant to Law 4\/2006 of 31 March, on railway transport, breach of these prohibitions represents an offence that, if classified as minor may be penalised with a fine of up to 6,000 euros, as serious with a fine of up to 30,000 euros, and as very serious with a fine of up to 300,000 euros.<\/p>\n<ul>\n<li><strong>THE MINIMUM FINE FOR UNAUTHORISED USE OF THE TRAINS IS:<\/strong><br \/>\n<strong>\u20ac100<\/strong><br \/>\n<strong>There is a 50% discount for immediate payment.\u00a0<\/strong><strong>Unauthorised use of the facilities includes the following:<\/strong><\/li>\n<li>Failure to validate the ticket before the journey or entering restricted zones.<\/li>\n<li>Not possessing a ticket or being unable to show one upon request.<\/li>\n<li>Using an expired ticket.<\/li>\n<li>Using a ticket purchased at a reduced price without proof of the right to use such a ticket.<\/li>\n<li>Using a personalised ticket that belongs to someone other than the person using it.<\/li>\n<li>Using a ticket outside of its corresponding fare zone.<\/li>\n<li>Travelling with an invalid ticket.<\/li>\n<li>Using a ticket outside of its corresponding fare zone.<\/li>\n<li>In accordance with Art. 52 of Law 7\/2004 of 16 July, on tax and administrative measures, and with regard to Law 4\/2006 of 31 March, on railway transport, amended by Art. 52 of Law 26\/2009 of 23 December and updated by Resolution TES\/3013\/2011 of 21 December, travel without a valid and adequate ticket and non-payment within the term specified may constitute an administrative offence punishable by a fine of up to \u20ac6,000, in accordance with Arts. 65 and 66 of Law 4\/2006 of 31 March, on railway transport. If the user refuses to identify themselves, the presence of security or public order officers will be requested.<\/li>\n<li>Using a ticket outside of its corresponding fare zone.<\/li>\n<li>A complete version of the Terms of Use and complaint forms are available at each station.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"g-cols wpb_row us_custom_72fc42ef via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_1e38dc93\"><div class=\"wpb_wrapper\"><div class=\"w-hwrapper us_custom_c60307d2 valign_top align_center\"><div class=\"wpb_text_column us_custom_8f8e3d9e has_text_color\"><div class=\"wpb_wrapper\"><p>DOGC Terms of use<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has-link\"><div class=\"vc_column-inner us_custom_a09327f0\"><div class=\"wpb_wrapper\"><div class=\"w-hwrapper us_custom_38f77d0b valign_top align_center\" style=\"--hwrapper-gap:1.20rem\"><div class=\"w-text us_custom_c311706f download-link has_text_color\"><a target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/dogc.gencat.cat\/ca\/document-del-dogc\/?documentId=973455\" class=\"w-text-h\"><span class=\"w-text-value\">Consult<\/span><\/a><\/div><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/combined-shape.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><a target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/dogc.gencat.cat\/ca\/document-del-dogc\/index.html?documentId=1019975\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1521735054150-31ffac58-a2b4\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1521735054150-31ffac58-a2b4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Linea Lleida-La Pobla<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_38ec8cf5\" id=\"content-1521735054150-31ffac58-a2b4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5643 size-medium\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2018\/03\/pictograma-1-e1521819813404.jpg\" alt=\"icons 5\" width=\"300\" height=\"86\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Before travelling you have to purchase a ticket suitable for the journey you want to make and validate it. Tickets can be purchased online, at Balaguer station or during the train journey. Travelers who board the train without a ticket are requested to address the staff on board.<\/li>\n<li>The ticket is not valid if it has been submitted to any alteration or manipulation or in case no identification card can be shown or the ticket does not correspond to the specific conditions of use.<\/li>\n<li>Travelers have the right to use the ticket that suits them best and the obligation to find out the characteristics of each ticket, before purchasing it.<\/li>\n<li>In order to purchase tickets, travelers can obtain adequate information regarding the different zones of the route, from the information panels.<\/li>\n<li>The validation of a ticket allows to travel in only one direction.<\/li>\n<li>With a single ticket it is not allowed to transfer to other means of transport (Renfe, etc.).<\/li>\n<li>Integrated ATM tickets allow to transfer without travel penalties to other transport companies forming part of the Integrated Fare System. It is mandatory to validate the ticket at each transfer from one to another transport company.<\/li>\n<li>A maximum of three transfers can be made within a time limit from the first validation to the last, without using additional journey consumption, as follows:\n<ul>\n<li>1 hour and 15 minutes on one zone journeys<\/li>\n<li>1 hour and 30 minutes on 2-zone journeys<\/li>\n<li>3 hours on 3-zone journeys<\/li>\n<li>4 hours and 15 minutes on 4-zone journeys<\/li>\n<\/ul>\n<\/li>\n<li>The ticket is valid until there if a change in fares should occur.<\/li>\n<li>An improper use of the service will lead to the payment of a minimum penalty in the terms and conditions established by the corresponding law.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>The minimum penalty established for any improper use of the service is:<\/strong> 100\u20ac<\/p>\n<p>The minimum charge has a 50% discount if the payment is made within 48 hours, on working days. Children under eighteen years of age have a 50% bonus for 30 days.<\/p>\n<p><strong>Traveler are considered to make improper use of the service in the following cases:<\/strong><\/p>\n<p>\u2013 The ticket has not been validated outside the train or the traveler has not informed the staff on board that he lacks a valid ticket.<\/p>\n<p>\u2013 Travelers have no ticket.<\/p>\n<p>\u2013 The ticket has expired.<\/p>\n<p>\u2013 It is a reduced fare ticket and travelers are unable to prove their right to obtain it.<\/p>\n<p>\u2013 It is a personalized ticket that does not correspond to the holder.<\/p>\n<p>\u2013 The ticket is used outside the corresponding fare zone.<\/p>\n<p>\u2013 Travelers travel with a ticket that is not valid.<br \/>\nIf travelers have a correctly integrated ticket which was not validated during the transfer, they will have to pay the price of a single ticket for one zone.<br \/>\nIn the event that a traveler shows a ticket that has been manipulated or falsified, the provisions of the corresponding Railway Law will apply.<br \/>\nAt Balaguer complaint forms are available to travelers. The deadline for completing an objection form is 30 days. If desired, complaints can also be made via the website https:\/\/www.fgc.cat\/atencio-alclient\/reclamacions\/<\/p>\n<ul>\n<li>Pets may be carried free of charge provided that the occupancy of the trains does not alter this condition and that the conditions established in this text are met. Dogs must wear a muzzle and be held on a leash from the moment they access FGC premises. Small animals must travel in baskets or cages, and under no circumstances may they occupy a seat.It is the responsibility of the pet owner to comply with all obligations derived from the ownership of animals, in accordance with Law 7\/2023, of March 28, on animal welfare.\n<p>Dogs considered potentially dangerous under Law 10\/1999, of July 30, may not be handled by minors under 16 years of age, either on trains or in stations (DOGC No. 2948, dated 09\/08\/1999).<\/p>\n<p>According to Decree 170\/2002 and Royal Decree 287\/2002, the person walking the dog must carry a license and proof of registration in the Municipal Register, the leash must be less than 2 meters long, and no more than one dog per person is allowed, without prejudice to compliance with the other obligations outlined in applicable regulations.<\/p>\n<p>Assistance dogs are granted special consideration and are not subject to occupancy restrictions. Owners must carry the animal\u2019s accreditation and show it if requested by FGC staff.<\/p>\n<p>There are five different types of assistance dogs:<\/p>\n<ul>\n<li>a. Guide dog: trained to guide people with visual impairment or deafblindness.<\/li>\n<li>b. Service dog: trained to assist people with physical disabilities both in private and public settings.<\/li>\n<li>c. Hearing dog: trained to alert deaf people to different sounds and indicate their source.<\/li>\n<li>d. Medical alert dog: trained to warn of medical crises such as epilepsy, diabetes, or other recognized conditions.<\/li>\n<li>e. Autism assistance dog: trained to safeguard the physical integrity of a person with autism spectrum disorder.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-46921 size-medium\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2023\/12\/nous-pictogramas-2.png\" alt=\"Pictograma persones a qui es cedeix els seients reservats\" width=\"300\" height=\"44\" srcset=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2023\/12\/nous-pictogramas-2.png 385w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2023\/12\/nous-pictogramas-2-300x44.png 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The possession of a valid ticket guarantees the provision of transport, but not the occupancy of a seat on the train. Under no circumstances sitting on platforms is allowed.<\/li>\n<li>Children under four years of age can travel for free whenever they do not occupy a seat.<\/li>\n<li>Pets may be carried free of charge provided that the occupancy of the trains allows it and the conditions established in this text are met.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6355 size-medium alignleft\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2022\/05\/prohibit-300x32.png\" alt=\"icons 7\" width=\"300\" height=\"58\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>For this purpose it is totally FORBIDDEN:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>To smoke inside all FGC facilities<\/li>\n<li>The access of electric scooters and monocycles to FGC vehicles and facilities<\/li>\n<li>To ride bicycles, skates or similar in the interior enclosures, halls and platforms. To tie them to trees, signs, benches and other furniture or in areas reserved for people with reduced mobility<\/li>\n<li>To use information and help points without any reason or misusing them<\/li>\n<li>To enter or exit the train after the audible signal<\/li>\n<li>To introduce objects or materials that may be dangerous or annoying<\/li>\n<li>To travel in inappropriate conditions or places<\/li>\n<li>To access unauthorized places or get to the track and access tunnels<\/li>\n<li>To prevent or forcibly open or close train doors or manipulate mechanisms<\/li>\n<li>To use train alarm devices without any reason or prevent their fair use<\/li>\n<li>To carry out activities or actions that may disturb or alter public order or FGC services<\/li>\n<li>To behave in a way that can be dangerous to one&#8217;s own physical integrity or to other travelers<\/li>\n<li>To carry out actions that deteriorate or soil trains or facilities<\/li>\n<li>To stay in the facilities outside opening hours<\/li>\n<li>To handle, destroy or deteriorate any element related to circulation and service in general<\/li>\n<li>To throw or deposit objects on or around the road<\/li>\n<li>To use or obstruct evacuation routes and\/or emergency exits without justification<\/li>\n<li>To beg and\/or carry out any kind of artistic or commercial activity on trains and facilities, without the company\u2019s authorisation<\/li>\n<li>To consume alcoholic beverages (except in authorised establishments) and toxic substances within all FGC facilities<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Pets may be carried free of charge provided that the occupancy of the trains does not alter this condition and that the conditions established in this text are met. Dogs must wear a muzzle and be held on a leash from the moment they access FGC premises. Small animals must travel in baskets or cages, and under no circumstances may they occupy a seat.It is the responsibility of the pet owner to comply with all obligations derived from the ownership of animals, in accordance with Law 7\/2023, of March 28, on animal welfare.Dogs considered potentially dangerous under Law 10\/1999, of July 30, may not be handled by minors under 16 years of age, either on trains or in stations (DOGC No. 2948, dated 09\/08\/1999).According to Decree 170\/2002 and Royal Decree 287\/2002, the person walking the dog must carry a license and proof of registration in the Municipal Register, the leash must be less than 2 meters long, and no more than one dog per person is allowed, without prejudice to compliance with the other obligations outlined in applicable regulations.Assistance dogs are granted special consideration and are not subject to occupancy restrictions. Owners must carry the animal\u2019s accreditation and show it if requested by FGC staff.\n<p>There are five different types of assistance dogs:<\/p>\n<ul>\n<li>a. Guide dog: trained to guide people with visual impairment or deafblindness.<\/li>\n<li>b. Service dog: trained to assist people with physical disabilities both in private and public settings.<\/li>\n<li>c. Hearing dog: trained to alert deaf people to different sounds and indicate their source.<\/li>\n<li>d. Medical alert dog: trained to warn of medical crises such as epilepsy, diabetes, or other recognized conditions.<\/li>\n<li>e. Autism assistance dog: trained to safeguard the physical integrity of a person with autism spectrum disorder.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Violation of these prohibitions means an infringement in accordance with Law 4\/2006, of 31 March, on railways, which may be sanctioned if classified as minor infringement, with a fine of up to 6,000 euros; if it is classified as serious, up to 30,000 euros, and if it is very serious, up to 300,000 euros.<\/p>\n<p>A complete version of the Conditions of Use published in the DOGC n\u00fam. 9119, March 11, 2024 is available to travelers. At Balaguer station (carrer de la Noguera Pallaresa s\/n, 25600 Balaguer) there is a complaints book available to travelers. Likewise, complaints or suggestions can be made through the FGC website.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"g-cols wpb_row us_custom_72fc42ef via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_1e38dc93\"><div class=\"wpb_wrapper\"><div class=\"w-hwrapper us_custom_c60307d2 valign_top align_center\"><div class=\"wpb_text_column us_custom_974100ab has_text_color\"><div class=\"wpb_wrapper\"><p>DOGC publication<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has-link\"><div class=\"vc_column-inner us_custom_a09327f0\"><div class=\"wpb_wrapper\"><div class=\"w-hwrapper us_custom_38f77d0b valign_top align_center\" style=\"--hwrapper-gap:1.20rem\"><div class=\"w-text us_custom_c311706f download-link has_text_color\"><a target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/dogc.gencat.cat\/ca\/document-del-dogc\/?documentId=980441\" class=\"w-text-h\"><span class=\"w-text-value\">Consult<\/span><\/a><\/div><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/combined-shape.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><a target=\"_blank\" rel=\"nofollow\" href=\"https:\/\/dogc.gencat.cat\/ca\/document-del-dogc\/?documentId=1019966\" class=\"vc_column-link smooth-scroll\" aria-label=\"Link\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_8965dd23 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.titol-centres h2{color:#2b3d3f;text-align:center;font-size:33px;line-height:1.23;font-weight:700}<\/style><section class=\"l-section wpb_row us_custom_82104407 link_drank_gree height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_c1e8dcb4\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_5cdef65a titol-centres has_text_color\"><div class=\"wpb_wrapper\"><h2>Customer service centers<\/h2>\n<\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_72565e22\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Catalunya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Located in the vestibule next to Bergara Street at the Pla\u00e7a Catalunya station. The access for people with reduced mobility (PMR) is through the elevator located at 7 Bergara Street, at the intersection with Balmes Street.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">From 8 to 20 h<br \/>\n(from Mondays to working Fridays)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_52622ec3 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=ca_ES&amp;id_oficina_sele=1#nbb\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/aSbmMAXEq7mxWbMAA\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Espanya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">It is located in the vestibule next to Gran Via de les Corts Catalanes at the Pla\u00e7a Espanya station. Access for people with reduced mobility (PMR) is via the elevator located at Pla\u00e7a Espanya, no. 1, at the intersection with Gran Via de les Corts Catalanes, next to the Fira de Montju\u00efc.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><p>From 9 to 19 h. (from Mondays to Friday)<\/p>\n<p>August: From 9 to 14 h. (from Mondays to Friday)<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_752aeae6 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=ca_ES&amp;id_oficina_sele=0#nbb\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/ZAfRnM6rnZSTyeoy9\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_72565e22\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Estaci\u00f3 de Balaguer<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">It is located in the vestibule of the Balaguer station. Access for people with reduced mobility (PMR) is via the direct access ramp from Noguera Pallaresa Street, no. 1, in Balaguer.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">From 8 to 20 h<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_cf4dec5e has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"underlined\" href=\"mailto:ccbalaguer@fgc.cat\">ccbalaguer@fgc.cat<\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_0ad327f1 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/NvpUDXXQvJ9dqYge8\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>FGC Pensioner\u2019s Card Office<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Exclusive service for processing the FGC Pensioner Card. The access is direct from Avenir Street, 6, in Barcelona.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">9.00am \u2013 1.45pm and 3pm \u2013 6.30pm<br \/>\n(from Mondays to working Fridays)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_421c19ab has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/webcitaprevia.es\/citasWeb.fgc\/citas.php?Lang=3\" target=\"_blank\" rel=\"noopener\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"book\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/www.google.es\/maps\/place\/Carrer+de+l'Avenir,+6,+08006+Barcelona\/@41.3976281,2.1473923,17z\/data=!4m5!3m4!1s0x12a4a29ec90acff7:0xd215997652984e3c!8m2!3d41.3976593!4d2.1495903\" target=\"_blank\" rel=\"noopener noreferrer\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_empty_space]<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Portada Customer Service 012 gencat.cat Complaints hotline 900 90 15 15 [vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#979797&#8243; css=&#8221;.vc_custom_1590483353167{margin-top: 36px !important;}&#8221;]Access information for people with reduced mobility (PRM) at Pla\u00e7a Catalunya station How to access the station and platforms? 1 &#8211; Pla\u00e7a Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You...","protected":false},"author":1,"featured_media":23715,"parent":3813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3754","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Trains and tickets norms and terms of use - FGC<\/title>\n<meta name=\"description\" content=\"Check the Ferrocarrils de la Generalitat de Catalunya tickets terms of use and all the information about the norms on FGC trains.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/terms-of-use\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of use\" \/>\n<meta property=\"og:description\" content=\"Check the Ferrocarrils de la Generalitat de Catalunya tickets terms of use and all the information about the norms on FGC trains.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgc.cat\/en\/customer-service\/terms-of-use\/\" \/>\n<meta property=\"og:site_name\" content=\"Ferrocarrils de la Generalitat de Catalunya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fgcferrocarrils\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-21T12:30:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/06\/logo-FGC-square.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FGC\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/customer-service\\\/terms-of-use\\\/\",\"url\":\"https:\\\/\\\/www.fgc.cat\\\/en\\\/customer-service\\\/terms-of-use\\\/\",\"name\":\"Trains and tickets norms and terms of use - 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