{"id":3813,"date":"2017-07-11T11:13:37","date_gmt":"2017-07-11T11:13:37","guid":{"rendered":"\/atencio-al-client\/"},"modified":"2025-09-04T09:58:39","modified_gmt":"2025-09-04T07:58:39","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.fgc.cat\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
Portada<\/a><\/span><\/span><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
[vc_custom_heading text=”HOW CAN WE HELP YOU?” use_theme_fonts=”yes” el_class=”encabezado1, ocultar”]
Enquiries form<\/a><\/u><\/strong><\/p>\n
Complaints form<\/a><\/u><\/strong><\/p>\n
Suggestions and acknowledgements form<\/a><\/u><\/strong><\/p>\n
Customer service centers<\/a><\/u><\/strong><\/p>\n
Proof of delaysv<\/a><\/u><\/strong><\/p>\n
Frequently asked questions<\/a><\/u><\/strong><\/p>\n
Terms of use<\/a><\/u><\/strong><\/p>\n
Payment of minimum fees<\/a><\/u><\/strong><\/p>\n
Access to the procedure for generic requests to the Generalitat de Catalunya<\/a><\/u><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>
[vc_custom_heading text=”CONTACT US” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
You can contact us through the following channels:<\/p>\n<\/div><\/div>[vc_empty_space height=”15px”]
[vc_custom_heading text=”From the FGC website” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
\"\"Enquiries form<\/a>
\nComplaints form<\/a>
\nSuggestions and acknowledgements form<\/a><\/p>\n<\/div><\/div>[vc_empty_space height=”15px”]<\/div><\/div><\/div><\/div>
[vc_custom_heading text=”By telephone” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
\"\"Information phone 012 (GENCAT.CAT)<\/strong>
\nComplaints phone 900 90 15 15<\/strong><\/span><\/p>\n<\/div><\/div>[vc_empty_space height=”45px”]
\"\"Phone for people with hearing disabilities
\n(WhatsApp or SMS) 675 78 70 02<\/strong><\/p>\n<\/div><\/div>[vc_empty_space height=”15px”]<\/div><\/div><\/div><\/div>
[vc_custom_heading text=”In-person assistance at the stations” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
\"\"You will find assistance staff at all FGC stations. If you need information or help and cannot find a station agent, intercoms are also available in all the vestibules and platforms.<\/p>\n<\/div><\/div>[vc_empty_space height=”15px”]<\/div><\/div><\/div><\/div>
[vc_custom_heading text=”Through social media” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
X @fgc<\/a><\/p>\n<\/div><\/div>[vc_empty_space height=”15px”]<\/div><\/div><\/div><\/div>
[vc_custom_heading text=”Through our app” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”encabezado1″]
\"\"Download the app for Android<\/a>
\nDownload the app for iOS<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>