{"id":56895,"date":"2025-11-18T11:00:16","date_gmt":"2025-11-18T10:00:16","guid":{"rendered":"https:\/\/www.fgc.cat\/carta-de-serveis-fgc\/"},"modified":"2026-01-20T13:23:49","modified_gmt":"2026-01-20T12:23:49","slug":"list-of-services-fgc","status":"publish","type":"page","link":"https:\/\/www.fgc.cat\/en\/customer-service\/lists-of-services\/list-of-services-fgc\/","title":{"rendered":"List of services FGC"},"content":{"rendered":"
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List of services of the Ferrocarrils de la Generalitat de Catalunya<\/span><\/span><\/h1>

The service charter presented below covers the passenger rail transport services provided by Ferrocarrils de la Generalitat de Catalunya, as well as the quality commitments and the channels available for submitting suggestions and complaints.<\/p>\n

This service charter was approved through Resolution TER\/4801\/2025,dated the 22nd of December, of the Ministry of Territory, Housing, and Ecological Transition (DOGC no. 9573, of the 30th of December 2025), and is available at https:\/\/portaljuridic.gencat.cat\/ca\/<\/a>.<\/p>\n

The body responsible for this service charter is Ferrocarrils de la Generalitat de Catalunya.<\/p>\n<\/div><\/div>

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Organisation and form of management of the services<\/a><\/p>\n<\/div><\/div><\/div>

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Rights and duties<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Our services<\/a><\/p>\n<\/div><\/div><\/div>

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Queries, complaints and suggestions<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Our quality commitments<\/a><\/p>\n<\/div><\/div><\/div>

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Monitoring and evaluation of the list<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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List of services of the Ferrocarrils de la Generalitat de Catalunya<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Download PDF<\/span><\/span><\/div>
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Organisation and form of management of the services<\/span><\/span><\/h2><\/div><\/div><\/div><\/div>

About us<\/h3>\n

Ferrocarrils de la Generalitat de Catalunya is a public entity with its own independent legal personality, which operates as a trading company and enjoys autonomy in its organization, its own assets, and full capacity to achieve its purposes.<\/p>\n

The entity has a solid track record in rail transport and the management of natural and tourist areas, and it has always demonstrated a strong commitment to sustainability, efficiency, and continuous improvement of the services it provides, by promoting the use of public transport, reducing environmental impact, and implementing responsible practices in all its areas of activity.<\/p>\n

What we do<\/h3>\n

As a public company attached to the Ministry of Territory, Housing, and Ecological Transition of the Government of Catalonia, it is entrusted with the functions of operating railway services, administering infrastructures, and managing tourist railways and mountain stations. You can consult its articles of association at this link<\/a>.<\/p>\n

How we do it<\/h3>\n

To manage the passenger transport service, FGC is organized into different management areas to ensure the various functions linked to service provision:<\/p>\n