{"id":19531,"date":"2020-05-27T19:57:37","date_gmt":"2020-05-27T17:57:37","guid":{"rendered":"https:\/\/test.fgc.cat\/?post_type=fgc-faq&p=19531"},"modified":"2023-11-16T11:55:26","modified_gmt":"2023-11-16T10:55:26","slug":"como-presentar-una-reclamacion","status":"publish","type":"fgc-faq","link":"https:\/\/www.fgc.cat\/es\/fgc-faq\/como-presentar-una-reclamacion\/","title":{"rendered":"C\u00f3mo presentar una reclamaci\u00f3n"},"content":{"rendered":"
\n\n\n
 <\/p>\n\n\n\n
Tienes a tu disposici\u00f3n varios canales para hacernos llegar tus reclamaciones o sugerencias:<\/p>\n

1.<\/strong> A trav\u00e9s del formulario de la web de Ferrocarrils de la Generalitat de Catalunya (FGC):<\/p>\n

http:\/\/www.fgc.cat\/es\/reclamaciones<\/a><\/p>\n

2.<\/strong> Mediante los libros de reclamaciones que encontrar\u00e1s en cualquier estaci\u00f3n de FGC y en los Centros de Atenci\u00f3n al Cliente de Pl. Catalunya o Pl. Espanya.<\/p>\n

3.<\/strong>Mediante una carta dirigida a la sede social de la empresa:<\/p>\n

Ferrocarrils de la Generalitat de Catalunya (FGC)
\nAtenci\u00f3n al Cliente
\nCalle Verg\u00f3s, 44
\n08017 Barcelona<\/p>\n

4.<\/strong> Llamando al tel\u00e9fono gratuito 900 90 15 15.<\/p>\n

5.<\/strong>A trav\u00e9s de la cuenta de X de FGC (@FGC<\/a>), enviando un mensaje privado con la siguiente informaci\u00f3n: Nombre y apellidos, n\u00famero de documento, direcci\u00f3n completa, correo electr\u00f3nico, fecha de los hechos, motivo de la reclamaci\u00f3n, explicaci\u00f3n detallada y aceptaci\u00f3n expresa del tratamiento de datos personales.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"featured_media":0,"template":"","faq-categories":[3622],"class_list":["post-19531","fgc-faq","type-fgc-faq","status-publish","hentry","faq-categories-atencio-al-client"],"yoast_head":"\nFAQs: c\u00f3mo hacer una reclamaci\u00f3n | FGC<\/title>\n<meta name=\"description\" content=\"\u00bfQuieres hacer una reclamaci\u00f3n pero no sabes c\u00f3mo? 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