{"id":2811,"date":"2017-11-06T15:28:38","date_gmt":"2017-11-06T15:28:38","guid":{"rendered":"\/atencion-al-cliente\/suggeriments\/"},"modified":"2020-09-09T11:37:03","modified_gmt":"2020-09-09T09:37:03","slug":"sugerencias","status":"publish","type":"page","link":"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/sugerencias\/","title":{"rendered":"Sugerencias y agradecimientos"},"content":{"rendered":"<section class=\"l-section wpb_row container breadcrumb2 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><pre><span><span><a href=\"https:\/\/www.fgc.cat\/es\/\">Portada<\/a><\/span><\/span><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_d970c161 container formulari_responsive height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container columna_izq\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.client-links{list-style:none;padding-left:0;margin:0}.client-links li{list-style:none;padding-left:0; margin-left:0;padding-bottom:20px}.link-item{text-decoration:underline;color:#004c3f; display:inline-block;margin-bottom:0.3em}.client-links-wrapper ul{margin-left:0}.client-links-wrapper li{list-style:none;padding-left:0; margin-left:0}<\/style><style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}<\/style><section class=\"l-section wpb_row us_custom_bdc243fb height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_a98cfb5f\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00bb\u00bfEN QU\u00c9 OS PODEMOS AYUDAR?\u00bb use_theme_fonts=\u00bbyes\u00bb el_class=\u00bbencabezado1&#8243; css=\u00bb%7B%22default%22%3A%7B%22margin-bottom%22%3A%2230px%22%7D%7D\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/consultas\/\" rel=\"noopener\">Formulario de Consultas<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/reclamaciones\/\" rel=\"noopener\">Formulario de Quejas y reclamaciones<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/sugerencias\/\" rel=\"noopener\">Formulario de Sugerencias y agradecimientos<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/centros-presenciales\/\" rel=\"noopener\">Centros de atenci\u00f3n al cliente<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/justificante-retraso\/\" rel=\"noopener\">Justificante de retraso<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente-faq\/\">Preguntas frecuentes<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www.fgc.cat\/es\/atencion-al-cliente\/condiciones-de-uso\/\">Condiciones de uso<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/www4.caixabank.es\/apl\/pagos\/index_es.html\" target=\"_blank\" rel=\"noopener\">Pago de percepciones m\u00ednimas<\/a><\/u><\/strong><\/p>\n<p><strong><u><a href=\"https:\/\/web.gencat.cat\/es\/tramits\/tramits-temes\/Peticio-generica?category=72461610-a82c-11e3-a972-000c29052e2c\" target=\"_blank\" rel=\"noopener\">Acceso al tr\u00e1mite de peticiones gen\u00e9ricas de la Generalitat de Catalunya<\/a><\/u><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<section class=\"l-section wpb_row us_custom_b6a72ce1 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_14cb6347\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"688\" height=\"414\" src=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg\" class=\"attachment-large size-large\" alt=\"Icono informacion\" loading=\"lazy\" srcset=\"https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg 688w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-600x361.jpg 600w, https:\/\/www.fgc.cat\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-300x181.jpg 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/div><\/div><div class=\"g-cols wpb_row us_custom_718cace0 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_15ad39e0\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_632d41e4 has_text_color\"><div class=\"wpb_wrapper\"><p>Tienes alguna duda?<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_223514a9 has_text_color\"><div class=\"wpb_wrapper\"><p>Preguntas frecuentes<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_77344615 has_text_color\"><div class=\"wpb_wrapper\"><p>Consulta las respuestas a las preguntas m\u00e1s frecuentes de los usuarios.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>[vc_raw_html css=\u00bb%7B%22default%22%3A%7B%22text-align%22%3A%22right%22%2C%22width%22%3A%22210px%22%2C%22margin-top%22%3A%22-30px%22%2C%22margin-bottom%22%3A%2250px%22%2C%22position%22%3A%22relative%22%7D%7D\u00bb el_class=\u00bbfloat-right\u00bb]JTVCZmdjX2J1dHRvbiUyMFRleHQlM0QlMjJGQVElMjdzJTIyJTIwdXJsJTNEJTIyJTJGZXMlMkZmYXElMkYlMjIlNUQ=[\/vc_raw_html]<\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container columna_izq\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00bbSUGERENCIAS Y AGRADECIMIENTOS\u00bb font_container=\u00bbtag:h1|text_align:left\u00bb use_theme_fonts=\u00bbyes\u00bb el_class=\u00bbencabezado1&#8243;]<div class=\"g-cols wpb_row formulari_reclamacions via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[dhvc_form id=\u00bb3713&#8243;]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.titol-centres h2{color:#2b3d3f;text-align:center;font-size:33px;line-height:1.23;font-weight:700}<\/style><section class=\"l-section wpb_row us_custom_82104407 link_drank_gree height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_9ab4437c\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_5cdef65a titol-centres has_text_color\"><div class=\"wpb_wrapper\"><h2>Centros de atenci\u00f3n al cliente<\/h2>\n<\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_72565e22\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_88a6b76c has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Catalunya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Ubicaci\u00f3n<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Situado al vest\u00edbulo junto a la calle Bergara de la estaci\u00f3n de Pla\u00e7a Catalunya. El acceso para personas con movilidad reducida (PMR) por el ascensor situado en la calle de Bergara, n.\u00ba 7, cruce con calle de Balmes.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Horario<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">De 8 a 20 h<br \/>\n(de Lunes a Viernes laborables)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_52622ec3 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=es_ES&amp;id_oficina_sele=1#nbb\">Pedir cita previa<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/aSbmMAXEq7mxWbMAA\">Consulta la ubicaci\u00f3n en Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_88a6b76c has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Espanya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Ubicaci\u00f3n<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Se encuentra situado en el vest\u00edbulo junto a la Gran Via de les Corts Catalanes de la estaci\u00f3n de Pla\u00e7a Espanya. El acceso para personas con movilidad reducida (PMR) se realiza mediante el ascensor ubicado en Pla\u00e7a Espanya, n\u00fam. 1, en la intersecci\u00f3n con la Gran Via de les Corts Catalanes, junto a la Fira de Montju\u00efc.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Horario<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><p>De 9 a 19 h. (de lunes a viernes)<\/p>\n<p>Agosto: De 9 a 14 h. (de lunes a viernes)<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_752aeae6 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=es_ES&amp;id_oficina_sele=0#nbb\">Pedir cita previa<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/ZAfRnM6rnZSTyeoy9\">Consulta la ubicaci\u00f3n en Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_e5a6eb2b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_41cd0d95 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Estaci\u00f3 de Balaguer<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Ubicaci\u00f3n<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Se encuentra situado en el vest\u00edbulo de la estaci\u00f3n de Balaguer. El acceso para personas con movilidad reducida (PMR) se realiza mediante la rampa de acceso directo desde la calle Noguera Pallaresa, n\u00fam. 1 de Balaguer.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Horario<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">De 8 a 20 h<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_cf4dec5e has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"underlined\" href=\"mailto:ccbalaguer@fgc.cat\">ccbalaguer@fgc.cat<\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_5cb29c3b has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/NvpUDXXQvJ9dqYge8\">Consulta la ubicaci\u00f3n en Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_88a6b76c has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Oficina de Confecci\u00f3n de Carnets de Pensionista de FGC<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Ubicaci\u00f3n<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Servicio exclusivo de tramitaci\u00f3n del Carnet de Pensionista de FGC. El acceso es directo desde la calle Avenir, 6 de Barcelona.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Horario<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">9:00-13:45h \/ 15:00-18:30h<br \/>\n(de Lunes a Viernes laborables)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_421c19ab has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/webcitaprevia.es\/citasWeb.fgc\/citas.php?Lang=2\" target=\"_blank\" rel=\"noopener\">Pedir cita previa<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"cita previa\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/www.google.es\/maps\/place\/Carrer+de+l'Avenir,+6,+08006+Barcelona\/@41.3976281,2.1473923,17z\/data=!4m5!3m4!1s0x12a4a29ec90acff7:0xd215997652984e3c!8m2!3d41.3976593!4d2.1495903\" target=\"_blank\" rel=\"noopener noreferrer\">Consulta la ubicaci\u00f3n en Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Portada [vc_custom_heading text=\u00bb\u00bfEN QU\u00c9 OS PODEMOS AYUDAR?\u00bb use_theme_fonts=\u00bbyes\u00bb el_class=\u00bbencabezado1&#8243; css=\u00bb%7B%22default%22%3A%7B%22margin-bottom%22%3A%2230px%22%7D%7D\u00bb]Formulario de Consultas Formulario de Quejas y reclamaciones Formulario de Sugerencias y agradecimientos Centros de atenci\u00f3n al cliente Justificante de retraso Preguntas frecuentes Condiciones de uso Pago de percepciones m\u00ednimas Acceso al tr\u00e1mite de peticiones gen\u00e9ricas de la Generalitat de Catalunya Tienes alguna duda? Preguntas frecuentes...","protected":false},"author":1,"featured_media":0,"parent":2723,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2811","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Formulario para sugerencias y agradecimientos - FGC<\/title>\n<meta name=\"description\" content=\"\u00bfQuieres hacernos llegar un agradecimiento o sugerencia que crees que pueda mejorar los Ferrocarrils de la Generalitat de Catalunya? 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