FGC

OWNERSHIP

www.fgc.cat, www.lamolina.cat, www.valldenuria.cat, www.cremallerademontserrat.cat, www.skipallars.cat, www.vallter2000.cat, www.trendelciment.cat, www.trendelsllacs.cat, www.eltrendelensenyament.cat, and turistren.cat are internet domains owned by Ferrocarrils de la Generalitat de Catalunya (FGC).

WHO IS THE CONTROLLER RESPONSIBLE FOR PROCESSING YOUR DATA?

FERROCARRILS DE LA GENERALITAT DE CATALUNYA with Tax Identification Number Q0801576J and registered address at C/ Vergós 44. – 08017 – Barcelona. Phone: +34 933 66 30 00 – Contact details of the DPD: dpd@fgc.cat.

DATA PROTECTION POLICY

Ferrocarrils de la Generalitat de Catalunya ensures the confidentiality of personal data supplied to this website, in accordance with the terms established by the Regulation (UE).

2016/679 of the European Parliament and Council, of 26 April 2016, and pursuant to LOPDGDD 3/2018, of 5 December, related to the protection of natural persons concerning the processing and free movement of personal data, since the necessary security measures have been implemented, in accordance to all the risks involved in the processing.

FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?

At FGC we process the data you supplied to us for the following purposes:

a) To deal with queries sent via the customer care section of our website, specifically Enquiries, Complaints or Suggestions so as to respond to them.
b) To record your email address to send you the newsletter that we send regularly to our clients, if we are previously authorised to do so.
c) To ensure your safety. For this reason we have video surveillance cameras at all stations and in all cars, as well as in entrance areas.
d) To process your C.V. whenever a job offer is available.
e) Dealing with A-Andana tickets.
f) Dealing with T-Acompanyant tickets.
g) Dealing with the Pensioner’s Card.
h) Dealing with minimum charges.

HOW LONG WILL YOUR DATA BE KEPT?

Your data will be kept as long as they are necessary to respond your Enquiries, Complaints or Suggestions. Data will be kept for the minimum time legally possible; for Enquiries and Suggestions, data will be destroyed after six months.

For the newsletter subscribers, the email data will be partially deleted (dissociation) three months after unsubscribing, for statistical checks.

Video surveillance data will be kept for a maximum of 30 days, except those handed over to the state security services.

CVs are kept for twelve months by FGC Ferroviària, and for twenty-four months by Turisme i Muntanya departments.

WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?

The legal basis for processing the data collected is your consent, given by voluntarily entering your data in our form and agreeing to this in the relevant box.

For video surveillance, the legal basis is the owner’s legitimate interest.

TO WHAT RECIPIENTS DO WE SEND YOUR DATA?

Personal data connected with minimum charges may be handed over to the DTES (the Catalan government department of the regions and sustainability) in the following legally-specified cases.

Data from forms are not handed over to anybody but processed internally at FGC.

Newsletter subscribers’ data are not transferred but they are processed by a third party which deals with mailing the newsletter, with which a contract for provision of services as data processor has been signed.

No transfer is made to third countries.

WHAT ARE YOUR RIGHTS WHEN YOU SUPPLY US WITH THE DATA?

All users are entitled to know whether FGC is processing their data.

Data subjects are entitled to access their personal data, as well as to request correction of inaccurate data or, if necessary, to request its cancellation whenever, amongst other reasons, the data is no longer necessary for the purpose for which it was supplied.

The exercise of the right of objection is equivalent to cancellation.

The exercise of the rights of portability and automating decisions do not apply to this type of data and its processing.

The above rights may be exercised through two channels:

  • By post, attaching a copy of your ID or passport, to Ferrocarrils de la Generalitat de Catalunya, domiciled at C/ Vergós 44. 08017 Barcelona.
  • By email, at the address dpd@fgc.cat, attaching the same documentation as by post.

You are informed that you are entitled to submit a complaint to the Catalan Data Protection Authority.

TRUTHFULNESS OF THE DATA

Users are responsible for the truthfulness of their data and undertake not to enter false data, and to change it if necessary.

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