FGC

HOW CAN WE HELP YOU?

Proof of delays

Enquiries

Complaints and claims

Suggestions and thanks

By email

Enquiry form
Form for complaints and claims
Suggestions and thanks

By telephone

012 GENCAT.CAT
Cost of the call:
depending on operator

Complaint line
900 90 15 15

People with impaired hearing

SMS 675 78 70 02
FAX 93 366 32 36
Email address: cicrubi@fgc.cat

People with reduced mobility

If your start or destination station is
Pl. Catalunya, contact the information line 012 and you will be told how to proceed.

On networks

Twitter @fgc
App Android
App IOS

Customer Care Centre at Pl. Catalunya station

Entrance hall of Barcelona-Pl. Catalunya station
Open: 8am – 8pm
(Monday to Friday, working days)

Customer Care Centre at Pl. Espanya

Entrance hall of Barcelona-Pl. Espanya
Open: 9am – 2pm and 4pm – 6.30pm
August 9am – 2pm
(Monday to Friday, working days)

Customer Care Centre at Balaguer station

Carrer Noguera Pallaresa S/N
Open: 8am – 8pm
ccbalaguer@fgc.cat

FGC Pensioner’s Card Office

Carrer l’Avenir, 6 de Barcelona
Horari: 9:15-1:45:00h / 16:00-18:30h