FGC
CONTACT US
By telephone
012 GENCAT.CAT
Cost of the call:
depending on operator
Complaints hotline
900 90 15 15
People with impaired hearing
SMS 675 78 70 02 
FAX 93 366 32 36
Email: cicrubi@fgc.cat
People with reduced mobility
If your start or destination station is Pl. Catalunya, contact the information line 012 and you will be advised how to proceed.
On networks
CUSTOMER CARE POINTS
Customer Care Centre at Pl. Catalunya station
Entrance hall of Barcelona-Pl. Catalunya station
Open: 8am – 8pm
(Monday to Friday, working days)
Customer Care Centre at Pl. Espanya
Entrance hall of Barcelona-Pl. Espanya
Open: 9am – 2pm and 4pm – 6.30pm
August 9am – 2pm
(Monday to Friday, working days)
Customer Care Centre at Balaguer station
Carrer Noguera Pallaresa S/N
Open: 8am – 8pm
ccbalaguer@fgc.cat
FGC Pensioner’s Card Office
Carrer l’Avenir, 6 de Barcelona
Open: 9.15am – 1.45pm and 4pm – 6.30pm
