HOW CAN WE HELP YOU?

Customer Service

012

gencat.cat

Cost of the call: depending on operator

Complaints hotline

900 90 15 15

People with reduced mobility

If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: cicrubi@fgc.cat

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CONTACT US

By telephone

012 GENCAT.CAT
Cost of the call:
depending on operator

Complaints hotline
900 90 15 15

People with impaired hearing

SMS 675 78 70 02 
FAX 93 366 32 36
Email: cicrubi@fgc.cat

People with reduced mobility

If your start or destination station is Pl. Catalunya, contact the information line 012 and you will be advised how to proceed.

On networks

Customer service centers

Plaça Catalunya

Location

Barcelona-Plaça Catalunya station lobby

Schedule

From 8 to 20 h
(from Mondays to working Fridays)

Plaça Espanya

Location

Barcelona-Pl. Espanya station lobby

Schedule

From 9 to 14 h and from 16 to 18:30 h
August from 9 to 14 h
(from Mondays to working Fridays)

Estació de Balaguer

Location

Carrer Noguera Pallaresa S/N

Schedule

From 8 to 20 h

FGC Pensioner’s Card Office

Location

Carrer l’Avenir, 6 de Barcelona

Schedule

9.15am – 1.45pm and 4pm – 6.30pm
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