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HOW CAN WE HELP YOU?
Customer Service
012
gencat.cat
Cost of the call: depending on operator
Complaints hotline
900 90 15 15
People with reduced mobility
If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.
People with hearing disabilities
SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: cicrubi@fgc.cat
CONTACT US
By telephone
012 GENCAT.CAT
Cost of the call:
depending on operator
Complaints hotline
900 90 15 15
People with impaired hearing
SMS 675 78 70 02 
FAX 93 366 32 36
Email: cicrubi@fgc.cat
People with reduced mobility
If your start or destination station is Pl. Catalunya, contact the information line 012 and you will be advised how to proceed.
On networks
CUSTOMER CARE POINTS
Customer service centers
Plaça Catalunya
Location
Barcelona-Plaça Catalunya station lobby
Schedule
From 8 to 20 h
(from Mondays to working Fridays)
(from Mondays to working Fridays)
Plaça Espanya
Location
Barcelona-Pl. Espanya station lobby
Schedule
From 9 to 14 h and from 16 to 18:30 h
August from 9 to 14 h
(from Mondays to working Fridays)
August from 9 to 14 h
(from Mondays to working Fridays)
Estació de Balaguer
Location
Carrer Noguera Pallaresa S/N
Schedule
From 8 to 20 h
FGC Pensioner’s Card Office
Location
Carrer l’Avenir, 6 de Barcelona
Schedule
9.15am – 1.45pm and 4pm – 6.30pm