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Portada » Customer Service

HOW CAN WE HELP YOU?

Proof of delays

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Generic request

Use of the service

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Payment of the minimum penalty FGC

Customer Service

012

gencat.cat

Cost of the call: depending on operator

Complaints hotline

900 90 15 15

Access information for people with reduced mobility (PRM) at Plaça Catalunya station

How to access the station and platforms?

1 – Plaça Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.

How to access the Customer Assistance Center (CAC)?

2 – It is located in the Bergara side entrance of Plaça Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Plaça Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: [email protected]

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CONTACT US

By email

Enquiry form
Complaints form
Suggestions and acknowledgements

By telephone

012 GENCAT.CAT
Cost of the call:
depending on operator

Complaints hotline
900 90 15 15

People with impaired hearing

SMS 675 78 70 02 
FAX 93 366 32 36
Email: [email protected]

Access information for people with reduced mobility (PRM) at Plaça Catalunya station

How to access the station and platforms?

1 – Plaça Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.

How to access the Customer Assistance Center (CAC)?

2 – It is located in the Bergara side entrance of Plaça Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Plaça Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).

On networks

Twitter @fgc
App Android
App IOS

Customer service centers

Plaça Catalunya

Location

Barcelona-Plaça Catalunya station lobby

Schedule

From 8 to 20 h
(from Mondays to working Fridays)

Ask for appointment

Check the location on Google Maps

Plaça Espanya

Location

Barcelona-Pl. Espanya station lobby

Schedule

From 8 to 20 h
(from Mondays to working Fridays)

Ask for appointment

Check the location on Google Maps

Estació de Balaguer

Location

Carrer Noguera Pallaresa S/N

Schedule

From 8 to 20 h

[email protected]

Check the location on Google Maps

FGC Pensioner’s Card Office

Location

Carrer l’Avenir, 6 de Barcelona

Schedule

9.00am – 1.45pm and 3pm – 6.30pm
(from Mondays to working Fridays)

Ask for appointmentbook

Check the location on Google Maps

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FGC

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Customer Service

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Building a Network

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Social networks

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Contact phone numbers

  • Phone number for inquiries: 012 – Gencat.cat
  • (Cost of the call: depending on operator)
  • Complaints hotline: 900 90 15 15
  • Legal note
  • Privacy policy
  • Open Data
  • Cookie management
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© 2020 Ferrocarrils de la Generalitat de Catalunya

FGC
  • Who we are
  • Transparency
  • FGC Business commitments
  • Press Room
Customer Service
  • Enquiries
  • Complaints
  • FAQs
Contact phone numbers
  • 012 – Gencat.cat (Cost of the call: depending on operator)
  • Complaints hotline: 900 90 15 15
Language
  • English
    • Català
    • Español
Building a Network
  • Work with us
  • Impuls
  • Contractor Profile
FGC
FGC Corporatiu
facebook fgc
instagram fgc
youtube fgc
  • Legal note
  • Privacy policy
  • Open Data
  • Accessibility

© 2020 Ferrocarrils de la Generalitat de Catalunya

Logo FGC fons transparent
175 del tren a catalunya
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