Customer Service


Cost of the call: depending on operator

Complaints hotline

900 90 15 15

Access information for people with reduced mobility (PRM) at Plaça Catalunya station

How to access the station and platforms?

1 – Plaça Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.

How to access the Customer Assistance Center (CAC)?

2 – It is located in the Bergara side entrance of Plaça Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Plaça Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: [email protected]

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Customer service centers

Plaça Catalunya


Barcelona-Plaça Catalunya station lobby


From 8 to 20 h
(from Mondays to Friday)

Plaça Espanya


Barcelona-Pl. Espanya station lobby


From 9:30 to 14 h and
from 16 to 18:30 h.
(from Mondays to Friday)

August: From 9 to 14 h. (from Mondays to Friday)

Estació de Balaguer


Carrer Noguera Pallaresa S/N


From 8 to 20 h

FGC Pensioner’s Card Office


Carrer l’Avenir, 6 de Barcelona


9h a 13.45h i de 15h a 18.30h
(from Mondays to working Fridays)