Customer Service

012

gencat.cat

Cost of the call: depending on operator

Complaints hotline

900 90 15 15

People with reduced mobility

If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: cicrubi@fgc.cat

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Frequently asked questions

Check out the answers to our users’ most frequently asked questions.

SUGGESTIONS AND ACKNOWLEDGEMENTS

IF YOU ARE BELOW 14 YEARS OF AGE, CONSENT MUST BE AUTHORISED BY YOUR LEGAL PARENT OR GUARDIAN.

Basic information on Data Protection:

Responsible institution: Ferrocarrils de la Generalitat de Catalunya.
Purpose: Give and manage answer to the suggestions/thanks.
Rights: The user has the right to access, rectify or delete the data supplied, as well as other rights, at indicated in additional information.
Additional information: Additional information on data protection is available on our website: Privacy Policy
LSSI: Pursuant to Law 34/2005 on Services of the Information Society, in case the user wishes to receive updated news and advertising of interest, the user should authorise us to do so by checking the authorisation box below.

Customer service centers

Plaça Catalunya

Location

Barcelona-Plaça Catalunya station lobby

Schedule

From 8 to 20 h
(from Mondays to working Fridays)

Plaça Espanya

Location

Barcelona-Pl. Espanya station lobby

Schedule

From 9 to 14 h and from 16 to 18:30 h
August from 9 to 14 h
(from Mondays to working Fridays)

Estació de Balaguer

Location

Carrer Noguera Pallaresa S/N

Schedule

From 8 to 20 h

FGC Pensioner’s Card Office

Location

Carrer l’Avenir, 6 de Barcelona

Schedule

9.15am – 1.45pm and 4pm – 6.30pm
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