FGC

Customer Service
Complaints and claims

CUSTOMER SERVICE

012 GENCAT.CAT
Cost of the call:
depending on operator

Complaint line
900 90 15 15

People with reduced mobility

If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.

Plaça Catalunya Customer Service Center

Barcelona-Plaça Catalunya Station Main Lobby
Open from 8 am to 8 pm
(from Monday to Friday)

Check our location in Google Maps

Plaça Espanya Customer Service Center

Barcelona-Plaça Espanya Station Main Lobby
Open from 9 am to 2 pm and from 4 pm to 6:30 pm
August from 9 am to 2 pm
(from Monday to Friday)

Check our location in Google Maps

Balaguer Station Customer Service Center

Carrer Noguera Pallaresa S/N
8:00-20:00h
info.lleidalapobla@fgc.cat

Check our location in Google Maps

COMPLAINTS AND CLAIMS

Document (*) *

Number (*) *

Name (*) *

First surname (*) *

Second surname

... *

Address (*) *

Street number

Stair

Floor (*) *

Door (*) *

Postal Code (*) *

... *

Email (*) *

Phone number

Date of events (*) *

Time of events

Location of events

Message (*) *

Documentació (*)

(File format: PDF, JPG, PNG Max: 5MB)

I await an answer. Yes or No

IF YOU ARE LESS THAN 14 YEARS OLD CONSENT MUST BE AUTHORISED BY YOUR LEGAL WARD OR GUARDIAN.

Basic information on Data Protection:

Responsible institution: Ferrocarrils de la Generalitat de Catalunya.
Purpose: Give and manage answer to the complaints/claims.
Rights: The user has the right to access, rectify or delete the data supplied, as well as other rights, at indicated in additional information.
Additional information: Additional information on data protection is available at our website: Privacy Policy
LSSI: Pursuant to Law 34/2005 on Services of the Information Society, in case the user wishes to receive updated news and advertising of interest, the user should authorize us to do so by checking the authorization box below.

I have read the Legal Notice and give my consent for the processing of my personal data.

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