Customer Service

012

gencat.cat

Cost of the call: depending on operator

Complaints hotline

900 90 15 15

People with reduced mobility

If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: [email protected]

Do you have any questions?

Frequently asked questions

Check out the answers to our users’ most frequently asked questions.

FAQ's

COMPLAINTS

Document (*) *

Number (*) *

Name (*) *

First surname (*) *

Second surname

... *

Address (*) *

Street number

Stair

Floor (*) *

Door (*) *

Postal Code (*) *

... *

Email (*) *

Phone number

Date of events (*) *

Time of events

Location of events

Message (*) *

Browse

(File format: PDF, JPG, PNG Max: 5MB)

I await answer to my query

Yes No

IF YOU ARE BELOW 14 YEARS OF AGE, CONSENT MUST BE AUTHORISED BY YOUR LEGAL PARENT OR GUARDIAN.

Basic information on Data Protection:

Responsible institution: Ferrocarrils de la Generalitat de Catalunya.
Purpose: To provide answers to complaints.
Rights: The user has the right to access, rectify or delete the data supplied, as well as other rights, at indicated in additional information.
Additional information: Additional information on data protection is available on our website: Privacy Policy
LSSI: Pursuant to Law 34/2005 on Services of the Information Society, in case the user wishes to receive updated news and advertising of interest, they should authorise us to do so by checking the authorisation box below.

I have read the Legal Notice and give my consent for the processing of my personal data.