Customer Service


Cost of the call: depending on operator

Complaints hotline

900 90 15 15

Access information for people with reduced mobility (PRM) at Plaça Catalunya station

How to access the station and platforms?

1 – Plaça Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.

How to access the Customer Assistance Center (CAC)?

2 – It is located in the Bergara side entrance of Plaça Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Plaça Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).

People with hearing disabilities

SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: [email protected]

Twitter logo
Facebook logo
Instagram logo
Youtube logo
Information logo

Do you have any questions?

Frequently asked questions

Check out the answers to our users’ most frequently asked questions.


If what you want to present is a written submission to the minimum penalty that we have imposed on you, you will need to fill in the form attaching the corresponding documentation: ID (both sides) or passport, signed letter stating your request, the ticket you were given and the copy of the ticket you used, if you have one.

(File format: PDF, JPG, PNG Max: 5MB)

I await answer to my query


Basic information on Data Protection:

Responsible institution: Ferrocarrils de la Generalitat de Catalunya.
Purpose: To provide answers to complaints.
Rights: The user has the right to access, rectify or delete the data supplied, as well as other rights, at indicated in additional information.
Additional information: Additional information on data protection is available on our website: Privacy Policy
LSSI: Pursuant to Law 34/2005 on Services of the Information Society, in case the user wishes to receive updated news and advertising of interest, they should authorise us to do so by checking the authorisation box below.