Generalitat de Catalunya
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Ferrocarrils de la Generalitat de CatalunyaFerrocarrils de la Generalitat de Catalunya

How to submit a claim?

 

There are different channels available for you to send us your complaints or suggestions:

1. Using the form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website http://www.fgc.cat/en/customer-service/claims/

2. Using the complaint book that you can find at any FGC station and at the Customer Service Centers in Pl. Catalunya or Pl. Espanya.

3.By sending a letter to the company’s registered office:

Ferrocarrils de la Generalitat de Catalunya (FGC)
Atención al Cliente
Calle Vergós, 44
08017 Barcelona

4. On the free phone number 900 90 15 15.

5.Via the FGC X Account (@FGC), sending a private message with the following data: Name and surname, document, full address, email, date of events, claim reason, detailed explanation and agreement with the treatment of personal data.

 

Frequently asked questions:

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Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.