What should I do if I have been charged a minimum penalty that I disagree with?

You may appeal against the minimum penalty through the channels detailed below. In all cases, you must indicate the minimum penalty (PM) number shown on the form handed to you and attach the documentation you consider necessary to settle the matter (for example, the ticket or travel card you used).By sending a signed letter to the following address (you must include a photocopy of your National Identity Document, Foreigner Identification Number or passport):
Ferrocarrils de la Generalitat de Catalunya (FGC)
Oficina de Gestió de Clients
Centre Operatiu de Rubí
Carrer d’Antoni Sedó, s/n
08191 Rubí

By asking staff at stations or any of the two customer service centres located at Pl. Catalunya station (8am to 8pm Monday to Friday except public holidays) and Pl. Espanya station (9am to 2pm and 4pm to 6.30pm Monday to Friday except public holidays) for the book of appeals against minimum penalties, where you will have to complete the corresponding form.
If you wish to send them by e-mail, the appeals require the signature on the original document of the person who has received the penalty. Accordingly, it is essential that you attach – scanned or in image format — a written document with your signature, National Identity Document, and the documentation indicated above.
These documents may be sent to us at the address atencioalclient@fgc.cat within a maximum of one month as of the date indicated on the penalty notice.

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