How can I lodge a complaint?

1. The form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website:

http://www.fgc.cat/en/customer-service/claims/

2. The complaints books available at all FGC stations and the customer service centres at Pl. Catalunya and Pl. Espanya.

3.By sending a letter to the company’s registered office:

Ferrocarrils de la Generalitat de Catalunya (FGC)
Atención al Cliente
Calle Vergós, 44
08017 Barcelona

4. The free telephone number 900 90 15 15.