How can I lodge a complaint?

A number of different channels are available to you to send us your complaints or suggestions:

1. The form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website:

http://www.fgc.cat/en/customer-service/claims/

2. The complaints books available at all FGC stations and the customer service centres at Pl. Catalunya and Pl. Espanya.
By sending a letter to the company’s registered office:

Ferrocarrils de la Generalitat de Catalunya (FGC)
Atención al Cliente
Calle Vergós, 44
08017 Barcelona

3. The free telephone number 900 90 15 15.

Frequently asked questions:

When do tickets expire?

What can I do if I have lost or left something behind at the station or on the train?

How can I get information about commercial, advertising and street marketing spaces in FGC channels, trains and facilities?

You may also be interested in:

Formalities

Pensioners

Conditions of service

Loss or theft

Who should an institution, company or body wanting to establish an institutional relationship with FGC contact?

How can I get information about commercial, advertising and street marketing spaces in FGC channels, trains and facilities?

What is the T-16 and how can I get one?

How can I get a duplicate of the pensioners travel card?

Who to contact in case of being an institution, company or entity that wants to establish institutional relationships?

What should I do if I have been charged a minimum penalty that I disagree with?

How can I pay a minimum penalty?

Why have I been charged the minimum penalty and what do I have to do?

How do I renew a pensioners travel card?

How can I apply for the FGC pensioners travel card?

How can I get a duplicate of the pensioners travel card?

How do I renew a pensioners travel card?

How can I apply for the FGC pensioners travel card?

When is a user considered to make improper use of the service?

At what age do children need to have a ticket?

Are bicycles allowed on trains?

Can I bring a pet with me?

When do tickets expire?

What can I do if I have lost or left something behind at the station or on the train?

Customer Service

Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Contact

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.

Contact