Generalitat de Catalunya
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Portal del personal
Ferrocarrils de la Generalitat de CatalunyaFerrocarrils de la Generalitat de Catalunya

How can I lodge a complaint?

 

A number of different channels are available to you to send us your complaints or suggestions:

1. The form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website:

http://www.fgc.cat/en/customer-service/claims/

2. The complaints books available at all FGC stations and the customer service centres at Pl. Catalunya and Pl. Espanya.

3.By sending a letter to the company’s registered office:

Ferrocarrils de la Generalitat de Catalunya (FGC)
Atención al Cliente
Calle Vergós, 44
08017 Barcelona

4. The free telephone number 900 90 15 15.

5.Via the FGC Twitter Account (@FGC), sending a private message with the following data: Name and surname, document, full address, email, date of events, claim reason, detailed explanation and agreement with the treatment of personal data.

 

Frequently asked questions:

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Customer Service

Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.