How can I lodge a complaint?

 

A number of different channels are available to you to send us your complaints or suggestions:

1. The form on the Ferrocarrils de la Generalitat de Catalunya (FGC) website:

http://www.fgc.cat/en/customer-service/claims/

2. The complaints books available at all FGC stations and the customer service centres at Pl. Catalunya and Pl. Espanya.
By sending a letter to the company’s registered office:

Ferrocarrils de la Generalitat de Catalunya (FGC)
Atención al Cliente
Calle Vergós, 44
08017 Barcelona

3. The free telephone number 900 90 15 15.

 

Frequently asked questions:

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Customer Service

Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.
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