How do I renew a pensioners travel card?

CARDS ISSUED BEFORE 31ST DECEMBER 2013Criteria for renewing the FGC pensioner’s card:

Pensioner’s card A

People aged 65 or over with pension income less than or equal to the Minimum Wage or who do not receive any pension.
People aged under 65 with 33% or higher degree of disability and benefit income less than or equal to the Minimum Wage or who do not receive any benefit.
Pensioner’s card B

People aged 65 or over with pension income more than the Minimum Wage.
People aged under 65 with 33% or higher degree of disability and benefit income more than the Minimum Wage.
Discount of 75% for Card A holders and 50% for Card B holders on single tickets on the Lleida-la Pobla de Segur line.
ADMINISTRATIVE PROCESS

Renewing the card:

Pick up an application form at any FGC station on the Barcelona-Vallès or Llobregat-Anoia lines.
Also pick up a prepaid envelope.
Handing in the application
Hand in the application form, duly completed with personal details and all documentary evidence:

By post, using the prepaid envelope.
At the pensioner’s card office at Carrer Avenir 6, Barcelona.
DOCUMENTATION REQUIRED

Application form completed with personal details plus bank details if choosing to pay by direct debit.
Photocopy of Spanish ID card or foreigner ID.
For under-65s, photocopy of the certificate accrediting disability issued by the Department of Employment, Social Affairs and Families or card accrediting disability, showing a degree of 33% or more.
Photocopy of notification of benefit rise or certificate of monthly benefit from the National Social Security Institute (INSS) for the current year (for renewals of pensioner’s card A only).
If no benefit is received, photocopy of the negative benefit certificate from the National Social Security Institute (INSS) for the current year (for renewals of pensioner’s card A only).
Original receipt for payment at the station or ServiCaixa ATM, as appropriate.
PAYMENT
FGC stations:

Ask for the assistance of a member of station staff. You can pay using the vending machine by credit card or in cash. The machine will supply a receipt, which you must attach to the rest of the documentation you are submitting.
Direct debit:

You must fill in your bank details on the application form. This option enables you to make your application without leaving home, and to sign it.
ServiCaixa:

Make payment at any CaixaBank ServiCaixa ATM using the bar code on the application form. Send the original payment receipt together with the rest of the documentation you are submitting.
Administration and processing fees:

The amount payable for administration and processing of the pensioner’s card is €5.
RECEPTION

The new Pensioner’s Card is sent by ordinary post to the postal address given on the application form.
CARDS ISSUED AFTER 1ST JANUARY 2013

Criteria for renewing the FGC pensioner’s card:

Pensioner’s card A

People aged 65 or over with personal income* (pensions, assistance, private income, etc.) less than the public income index (IPREM).
People aged under 65 with 33% or higher degree of disability and personal income (pensions, assistance, private income, etc.) less than the public income index (IPREM).
Pensioner’s card B

People aged 65 or over with personal income* higher than the public income index (IPREM) but less than twice the IPREM.
People aged under 65 with 33% or higher degree of disability and personal income higher than the public income index (IPREM) but less than twice the IPREM.
People with personal income more than twice the IPREM, even if they meet the other requirements, cannot have either of the two FGC pensioner’s cards.
*Personal income is calculated by dividing the joint income of the family unit (spouses and children aged under 18) by the number of members.

ADMINISTRATIVE PROCESS
Renewing the card:

Pick up an application form at any FGC station on the Barcelona-Vallès or Llobregat-Anoia lines.
Also pick up a prepaid envelope.
Handing in the application
Hand in the application form, duly completed with personal details and all documentary evidence:

By post, using the prepaid envelope.
At the pensioner’s card office at Carrer Avenir 6, Barcelona.
DOCUMENTATION REQUIRED

Application form completed with personal details plus bank details if choosing to pay by direct debit.
Photocopy of Spanish ID card or foreigner ID.
For under-65s, photocopy of the certificate accrediting disability issued by the Department of Employment, Social Affairs and Families or card accrediting disability, showing a degree of 33% or more.
Original of the local registration certificate showing the people in the family unit.
Photocopy of the joint or individual income tax (IRPF) declaration** showing the income of the whole family unit.
Original receipt for payment at the station or ServiCaixa ATM, as appropriate.
** If a member of the family unit (aged over 18) is not obliged to file an income tax return, the following must be submitted:

Original certificate from the tax authorities stating that the holder is not obliged to file an income tax declaration. It must include income and one must be submitted for each member of the family unit in the same position.
If any member of the family unit (aged over 18) has no income, the following must be submitted:

Original negative benefit certificate from the National Social Security Institute (INSS).
Original negative benefit certificate under the Spanish “Passive Class” system issued by the Tax Agency.
PAYMENT

FGC stations:

Ask for the assistance of a member of station staff. You can pay using the vending machine by credit card or in cash. The machine will supply a receipt, which you must attach to the rest of the documentation you are submitting.
Direct debit:

You must fill in your bank details on the application form. This option enables you to make your application without leaving home, and to sign it.
ServiCaixa:

Make payment at any CaixaBank ServiCaixa ATM using the bar code on the application form. Send the original payment receipt together with the rest of the documentation you are submitting.
Administration and processing fees:

The amount payable for administration and processing of the pensioner’s card is €5.
RECEPTION

The new Pensioner’s Card is sent by ordinary post to the postal address given on the application form.

Frequently asked questions:

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If you still have some questions please fill the form on the queries page and we will help you.
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