Incidents and resolution time

When is the service restored after an incident?
The restoration time cannot be specified exactly, as it depends on the type of incident.

Where can I check the service status in real time?
You can follow updates through:

– Screens and public address system at stations
– X (Twitter): @FGC
– FGC website and mobile application
– Geotren: https://geotren.fgc.cat/
– Information hotline: 012

How can I stay informed about updates?

We recommend checking these channels to find out about:

– The development of the incident
– Transport alternatives
– Progressive restoration of the service

Frequently asked questions:

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I have lost an item on FGC. What should I do?

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Who to contact in case of being an institution, company or entity that wants to establish institutional relationships? 

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What can I do if I have lost or left something behind at the station or on the train?

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Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.