What can I do if I have lost or left something behind at the station or on the train?

At FGC we have a strict procedure to ensure that all objects we find at stations or on trains are returned to the persons who have left them.When an FGC employee finds or receives an object from a third party, they leave it at the customer service centres.

To find out whether a given object has been found, you can call the Customer Information telephone number 012 or ask at the Customer Service Centre (CAC) for the line where you lost the object.

For the Barcelona-Vallès line, the CAC is located at the Pl. Catalunya station concourse (carrer de Pelai/Bergara entrance).
Hours: from 8am to 8pm, Monday to Friday except public holidays

For the Llobregat-Anoia line, the CAC is located at Pl. Espanya station.
Hours: from 8am to 2pm and from 4pm to 6.30pm (Monday to Friday except public holidays)
August: from 9am to 2pm (Monday to Friday except public holidays)

If your property has been found, when you go to collect it you will be required to show proof of identity through your National Identity Document or equivalent document and provide a description of the item or submit sufficient evidence that you are the owner.

Frequently asked questions:

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Customer Service

Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.
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