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What should I do if I’ve lost an item on the train or at the station? At FGC, we have a rigorous procedure to ensure that all items found at stations or on trains are returned to their owners. When an FGC agent locates or receives an item from a third party, it is deposited at the Customer Assistance Centers.
To inquire if a specific item has been found, you can call the Customer Information phone at 012 or go directly to the corresponding Customer Assistance Center (CAC) for the line where you lost it: -On the Barcelona-Vallès line, visit the CAC at Pl. Catalunya station. You can check the opening hours, location, and request an appointment at https://www.fgc.cat/en/atencio-al-client/centres-presencials/ If your item has been recovered, you must identify yourself with your ID card or equivalent document and provide a description or sufficient evidence to prove that you are the owner. |
