My travel card doesn’t work. What can I do?

Travel cards are only replaced when they do not work because of a malfunction of the validation machines.No replacement or compensation is available for:

Travel cards damaged by the user
Expired partially used travel cards
Current partially used travel cards
Loss or theft of a travel card (including non-transferable tickets)

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Customer Service

If you still have some questions please fill the form on the queries page and we will help you.