My travel card doesn’t work. What can I do?

Travel cards are only replaced when they do not work because of a malfunction of the validation machines.No replacement or compensation is available for:

Travel cards damaged by the user
Expired partially used travel cards
Current partially used travel cards
Loss or theft of a travel card (including non-transferable tickets)

Frequently asked questions:

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Formalities

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Pensioners

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Conditions of service

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Loss or theft

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Customer Service

Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.
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