What can I do if the chatbot does not give me an adequate answer?

If the Chatbot does not give you an adequate answer, you can contact FGC through the query form available at https://www.fgc.cat/atencio-al-client/consultes/ or via FGC’s profile on X (https://x.com/FGC). You can also call the 012 information hotline.

Frequently asked questions:

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What should I do if my transport card is not working?

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What is the exact procedure to manage a card change due to a change of address to another fare zone?

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Is there any special fare for people who are unemployed?

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Do you have further questions?

If you still have some questions please fill the form on the queries page and we will help you.

Customer Service

If you still have some questions please fill the form on the queries page and we will help you.