When is a user considered to make improper use of the service?

To access public transport services, the user must have a suitable ticket according to the applicable conditions from time to time.A user is considered to make improper use of the service in the following cases:

a) Failing to validate the ticket before travel or before accessing restricted areas.
b) Not having a ticket or not showing it when asked.
c) Travelling with an expired ticket, i.e. using it outside of the period of validity established in the standard terms of carriage or for special rates.
d) Travelling with a concession ticket but unable to prove, by showing the pertinent card, their right to it.
e) Travelling with a non-transferable ticket that is not theirs.
f) Using the ticket outside the corresponding fare zone.
g) Travelling with a travel card that is not valid due to their characteristics or the specific characteristics of the journey.

The full text of the terms of use can be consulted at the following link:

Terms of use

Frequently asked questions:

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Customer Service

Do you have further questions?

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Customer Service

If you still have some questions please fill the form on the queries page and we will help you.
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