If you have not yet started using the ticket and 24 hours have not passed since the purchase, you can request a refund from the Personal Area of the T-mobilitat website or app (https://t-mobilitat.atm.cat/web/t-mobilitat/area-personal)
If there has been a double charge or it was a machine error, you should file a claim or contact the T-mobilitat support center through the different help channels available: Telegram, free telephone number 931 215 365, customer service and information center, or web form.
If the ticket still does not appear, contact the support center through the same T-mobilitat help portal to review the wallet and synchronization.
